Existing Members FAQ
This FAQ is for existing members renewing for season 2013. Click below to access additional 2013 Frequently Asked Question lists.
- How do I renew my membership for Season 2013?
- How do I make a change to my current membership or upgrade to Gold for Season 2013?
- Can I purchase additional Reserved Seat, Junior and Supporter memberships?
- Can I access a Grand Final ticket if the Crows are competing?
- Can I pay my membership over an instalment plan?
- Can I sign-up to have my membership renewed automatically each year?
- Will my membership rights be retained at Adelaide Oval from 2014?
- When will I receive my membership card and members kit?
- My membership includes access to a free ticket at selected Crows matches (Premier, Crows Nest, Interstate). How do obtain my free ticket?
- As a member, can I access Showdowns, Finals and the Pre-season competition?
- Can I put my Reserved Seat membership on hold?
- Can I change my seats?
- Can I share my membership with friends and family?
- Can I change ownership of membership?
- Can I get a replacement ticket if mine goes missing?
- Who is considered eligible for Junior and Concession pricing?
- How do I confirm or update my membership contact information?
- How do I book my complimentary Adelaide Football Club tour?
- Where can I download 2013 Membership forms?
How do I renew my membership for Season 2013?
There are several options to renew your current membership for season 2013 (if you do not wish to change your current package).
Please phone the Member Service Centre on (08) 8440 6690 if you wish to make a change to your current package or purchase additional memberships.
To renew online:
- Click here
- Enter your My Crows Account ID and password (as per your renewal form or membership emails)
- Your 2013 renewal invoice will appear in your account, click 'pay now' and proceed to check out
Please check your delivery address prior to check out (located in the orange box to the left of the billing screen).
To renew your current membership via mail, select the appropriate membership option and payment details on your 2013 renewal form and post back to the club using the reply paid envelope.
To renew your current membership via phone, call 1300 AFC RENEW (1300 232 736). Credit card only.
To renew in person, visit the Member Service Centre (Westpac Centre Foyer, AAMI Stadium 105 West Lakes Boulevard West Lakes SA 5021).
How do I make a change to my current membership or upgrade to Gold for Season 2013?
When you renew your membership via renewal form, simply amend the applicable category (cross out Adult and write Concession), make the necessary price adjustment and return to Member Services via reply paid envelope. Any changes to your membership must be returned to Member Services by post with payment by the due date.
Concession prices apply to pensioners and full time students 15 years and over as at 1/1/2013. Concession is not available for unemployed or Seniors Card.
Season ticket upgrades (ie. Concession to Adult) are available on a game-by-game basis. Members are required to take their season ticket to the nearest box office on the day and pay the appropriate fee. Downgrades are not available.
The Club will have a limited number of Gold memberships available for the 2013 season. Silver, Victorian and Essential Crows members can upgrade to Gold by making the appropriate changes on their renewal form(s) and returning to Member Services with payment. Existing Gold members will have priority to renew, however we will continue to process upgrades until our anticipated capacity has been reached.
To discuss changing or upgrading your membership, phone Member Services on (08) 8440 6690, email your enquiry or visit the Member Service Centre.
Can I purchase additional reserved seat, junior and supporter memberships
PURCHASE ADDITIONAL RESERVED SEATS
As an existing member, you can purchase additional seats for friends and family members. To enquire about seat availability, phone Member Services on (08) 8440 6690, email your enquiry or visit the Member Service Centre.
The Adelaide Football Club offer a great range of memberships to suit everyone from new-borns to die-hards; including global, interstate memberships and non-access support memberships.
The Club also has a number of memberships just for kids! Starting from just $45, junior membership includes match access, a member pack with Crows merchandise, invitations to exclusive events with the players and more.
Click here to browse the 2013 Membership catalogue or contact Member Services on (08) 8440 6690 for more information.
Can I access a Grand Final ticket if the Crows are competing?
If Adelaide is successful in making the Grand Final in 2013, the club will be allocated with a limited number of tickets to allocate to members.
Captain’s Club and Gold members are the only members that will have a guaranteed opportunity to purchase one of these tickets.
Any remaining tickets will be made available to Silver and Victorian based Members subject to the conditions to be advised by the club. A charge may be applied to the purchase of all Grand Final tickets and registrations of interest may be conducted in advance of actual qualification for the Grand Final.
To discuss changing or upgrading your membership, phone Member Services on (08) 8440 6690, email your enquiry or visit the Member Service Centre.
If you are not already a reserved seat member, a limited number of Adelaide Football Club Gold membership packages are also available. Click here to find out more and purchase online.
Can I pay my membership over an instalment plan?
Membership is now more accessible than ever with the Crows Easy Payment Plan! For no extra cost, spread your membership fee over 10 monthly instalments (see instalment dates below), deducted once a month from your nominated credit card.
To take advantage of the plan, simply select a payment plan option when renewing online.
1st payment: 14 November 2012 or on receipt of renewal/application form
2nd payment: 14 December 2012
3rd payment: 14 January 2013
4th payment: 14 February 2013
5th payment: 14 March 2013
6th payment: 14 April 2013
7th payment: 14 May 2013
8th payment: 14 June 2013
9th payment: 14 July 2013
10th payment: 14 August 2013
Members paying after 14 November 2012 will be required to pay the combined value of all instalments due prior to that date.
The Adelaide Football Club is unable to change the schedule date. Please ensure you have sufficient funds in your account on the above dates to cover the instalment date. Please notify Member Services (08) 8440 6666 if there are any changes to your credit card information. The Adelaide Football Club may suspend or cancel your membership if on two consecutive occasions your drawing is dishonoured by your financial institution.
Click here to read Adelaide Football Club Membership's terms & conditions.
Can I sign-up to have my membership renewed automatically each year?
Yes. Simply click on a payment plan option at the check-out step when renewing your 2013 membership online and the Club will handle the renewal process for you! No forms, no need to worry about forgetting to renew.
The Member Service Centre will then automatically renew your 2014 membership from the nominated credit card.
Members can opt out of the Crows Auto Renewal option at any time, but must complete any outstanding payments.
Click here to read Adelaide Football Club Membership's terms & conditions.
Will my membership rights be retained at Adelaide Oval from 2014?
From 2014 all Crows home matches will be played at a redeveloped Adelaide Oval. Click here to take the virtual tour.
The Adelaide Football Club will reward existing ticketed members with priority access to the first round of seating allocations, to commence soon.
Reserved Seat members will receive an information pack in early 2013 to advise the process to anchor their allocated seats at Adelaide Oval.
The Club has compiled a detailed list of Frequently Asked Questions in relation to Adelaide Oval available here. This information will be updated continually as we progress through the transition so members are advised to check this site should they ever have any specific questions.
When will I receive my membership card & members kit?
SILVER ADULT (CONC.), ESSENTIAL CROWS & VICTORIAN MEMBERS
Membership cards/ kits: Membership cards will be sent in batches from early January 2013. Please allow four weeks for delivery.
Members who join after the start of the season should understand that, due to the timing of some benefits, the full list of entitlements may not be available.
GOLD, JUNIOR, INTERSTATE, PREMIER & BOUNDARY LINE MEMBERS
Additional merchandise items will be mailed separately to member kits/ cards.
Additional merchandise items: Please allow a minimum of four weeks following full payment for delivery.
Membership cards/ kits: Membership cards will be sent in batches from early January 2013. Please allow four weeks for delivery.
Gold, Premier, Junior, Crows Nest, Interstate and Boundary Line members can track the delivery of their additional merchandise items online (please note: membership cards will be shipped separately).
Eligible members will receive a 'Dispatch Notification' email following their renewal or new membership purchase with more information.
Click here to access 2013 Membership's online tracking website and log in using your My Crows Account ID (as per your membership card, renewal notice or membership emails).
Members who join after the start of the season should understand that, due to the timing of some benefits, the full list of entitlements may not be available.
My membership includes access to a free ticket at selected Crows matches (Premier, Crows Nest, Interstate). How do obtain my free ticket?
Click below to find out more about your membership's match access arrangements.
Can I access Showdowns, Finals and the Pre-season competition?
Season ticket holding members have access rights to all 11 Adelaide Crows home games. For an ‘away’ Showdown, members will be given priority to purchase tickets before the game is on-sale to the general public.
Members are required to purchase a ticket to AFL Finals, which are neutral events and managed by the AFL (including ticket prices and categories). All Adelaide Football Club members will be given a priority period in which they can purchase tickets before the general public (Finals weeks 1-3 only). Your regular reserved seat will not be available for finals and seating is sold on an automated ‘best available’ basis through the venue’s ticketing agent.
Members are required to purchase a ticket to the NAB Cup pre-season competition, which is managed by the AFL (including ticket prices and categories). However, season ticket holding members can attend Round Four matches at no charge upon presentation of their membership card.
Can I put my Reserved Seat membership on hold?
Reserved Seat membership holds will not be permitted for the Club's final year at AAMI Stadium as the Member Service Centre prepares for the transition to Adelaide Oval in 2014. A requirement to guarantee your place at Adelaide Oval is to renew for the 2013 season.
The Club will, although, consider applications to hold seats due to extenuating circumstances (e.g. in the event of health issues or extended travel due to work commitments).
These applications must be made in writing and contain attached documentation to support the application (letter from Doctor/specialist or employer). Any successful applications will incur a $110 on-hold fee.
Click here to submit your application in writing.
All applications to hold will be subject to approval at the discretion of the Adelaide Football Club.
Can I change my seats?
If you wish to change seats it must be done in the renewal period by completing an ‘Application to Move Seats’ form which is available online by clicking here.
If your preferred seats are available at the time of your application we will move you straight away. If they are unavailable, we will hold your application until after the renewal cut-off date to see if more seats become available. If we don’t have availability for your preferences you will remain in your original seats unless you have elected otherwise on your application.
If you are unable to access the internet, please contact Member Services on (08) 8440 6690 who will post the appropriate form to you.
All applications to move seating must be returned to the Club by the cut off date of 14 December 2012. Priority for specific seating will be given to applications received first.
Please note that the Covered Concourse area has limited vacancies (mainly single seats only as at 2012). Seat moves are not permitted after the third home game of the season and will incur a $15 ticket replacement fee per seat. Any requests after this time will be at the Club’s discretion.
Can I share my Reserved Seat or Essential Crows membership with friends and family?
Yes, as a Reserved Seat or Essential Crows member, you may pass your membership card on to friends and family.
If the individual using the membership is not eligible for your membership's category (e.g. junior or concession) they will be required to pay an upgrade fee at the gate on match day. Upgrade pricing is as follows:
SEASON TICKETS
ESSENTIAL CROWS
AFC Reserved Seat members also have the option to email their tickets (on a game-by-game basis) to friends and family. Click here to find out more and fill your seat each week!
Can I change ownership of membership?
Change of ownership is permitted however notification must be provided in writing and signed by the existing member. The Club will not issue new renewal form(s) for change of ownership. Members are required to return the original renewal form(s) with the necessary name/details changed by hand, together with payment or attach a signed covering letter indicating the new member’s details. Once ownership has been transferred all correspondence will then be sent to the new member.
Please note that once transferred, the existing member permanently relinquishes all rights to the membership. Transferral does not include status for length of membership. The renewal with the alterations or attachment MUST BE returned to the Member Services in the reply paid envelope provided.
Can I get a replacement ticket if mine goes missing?
Members can present to the Member Service Centre on match day with ID and we can print you a daily game ticket for a $5 fee. The membership must be in the same name as provided on the ID. The membership card will then be blocked for that particular game.
In the event that the season ticket is lost or stolen and needs to be replaced, please contact Member Services to arrange a replacement at $15 per membership card.
Who is considered eligible for junior and concession membership?
Members must be under the age of 15 as at 1 January 2013 to be considered a junior member. If they turn 15 before this date, they will need to purchase a Concession or Adult membership.
Concession members are required to produce appropriate identification when attending games. These include:
- Pension card (aged; single parent; disability)
- Student card (full time only)
- Veterans Affairs concession card
Concession is not available for unemployed or Seniors Card.
How do I confirm or update my membership contact information?
So the Crows can continue to be one of the most inclusive Clubs in Australia, please check that we have your current contact information on file. This includes an up-to-date email, mailing address and mobile phone number.
You can update your information online by clicking here or via your renewal form.
- Click here
- Enter your My Crows Account ID and password (as per your renewal form or membership emails)
- Click 'Manage My Personal Details' (located in the 'Manage your Settings' box)
Experiencing difficulties logging on? Contact the Member Service Centre on (08) 8440 6690 or click here and email your changes.
- Manually make the necessary changes on your membership form.
- Return to the form to Member Services with payment in the reply paid envelope provided.
Please be sure to check ALL information on the membership form and update any changes, particularly the number of years you have been a members, date of birth and given names (we prefer to have a full name rather than initials).
How do I book my complimentary Adelaide Football Club tour?
2013 members are entitled to a free tour of the Crows' training facility.
Westpac Centre tours provide members with a unique insight into the players inner sanctum, with a chance to see excusive areas that are rarely shared with the public.
Click here for tour details and booking information.
Where can I download 2013 Membership forms?
2013 Membership forms, seating maps and brochures are available to download online here.
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