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Existing Members FAQ


This FAQ is for existing members renewing for season 2014. Click below to access additional Frequently Asked Questions.



How and when do I renew my membership?

2014 membership is now closed for renewal.

There are several options to renew your current membership (please phone the Member Service Centre on (08) 8440 6690 if you wish to make a change to your current package or purchase additional memberships).

 
1) ONLINE

To renew online:

  • Click here
  • Enter your My Crows Account ID and password (as per your renewal form or membership emails)
  • Your 2014 renewal invoice will appear in your account (from late November, 2014), click 'pay now' and proceed to check out

Please check your delivery address prior to check out (located in the orange box to the left of the billing screen).

 
2) MAIL

Select the appropriate membership option and payment details on your 2014 renewal form and post back to the Club using the reply paid envelope.

 
3) PHONE

Call 1300 AFC RENEW (1300 232 736). Credit card only.

 
4) IN PERSON

Visit the Member Service Centre (AAMI Stadium, 105 West Lakes Boulevard, West Lakes SA 5021).

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How do I make a change to my current membership?

When you renew your membership via renewal form, simply amend the applicable category (cross out Adult and write Concession or select an upgrade), make the necessary price adjustment and return to Member Services via reply paid envelope. Any changes to your membership must be returned to Member Services by post with payment by the due date. To discuss changing or upgrading  your membership, phone Member Services on (08) 8440 6690 or visit the Member Service Centre.

Concession prices apply to pensioners and full time students 15 years and over as at 1/1/2014. Concession is not available for unemployed or Seniors Card. Click here for more information on junior, concession and youth pricing. 

UPGRADE YOUR MEMBERSHIP TO GOLD

A limited number of Gold upgrades will be available for season 2014. To upgrade, simply make the appropriate changes on your renewal form(s) and return to Member Services with payment. Existing Gold members will have priority to renew, however the Club will continue to process upgrades until our anticipated capacity has been reached.

Silver, Victorian, Interstate and Essential Crows memberships are eligible for a Gold upgrade.

To discuss changing or upgrading your membership, phone Member Services on (08) 8440 6690, email your enquiry or visit the Member Service Centre.

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Can I purchase additional memberships?

JUNIOR & SUPPORTER MEMBERSHIPS

The Club offers a wide range of non-access and flexible memberships to suit every fan. Including global, interstate memberships and non-access support memberships - there's something for everyone!

Click here to browse the membership catalogue or contact Member Services on (08) 8440 6690 for more information.

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Can I access a Grand Final ticket if the Crows are competing?

If Adelaide is successful in making the 2014 Toyota AFL Grand Final, the Club will receive a limited number of tickets to allocate to members. 

Legend's Captain’s Club and Gold members are the only members that will have a guaranteed opportunity to purchase one of these tickets. 

Any remaining tickets (likely to be very limited) will be made available to Silver, Essential Crows, Interstate and Victorian based members subject to the conditions to be advised by the Club.  A charge may be applied to the purchase of all Grand Final tickets and registrations of interest may be conducted in advance of actual qualification for the Grand Final.

Existing financial Silver, Victorian, Interstate and Essential Crows members can upgrade by contacting the Member Service Centre on (08) 8440 6690.

Please note that for all AFL finals, juniors aged 3 and over (as at 1/1/2014) must purchase a ticket for entry. Juniors who wish to qualify for finals priority must hold either, a junior Season Ticket, Essential Crows or Victorian membership. The AFL do not offer junior ticketing for the Grand Final, however eligible junior members can access a concession priced ticket. 

AFL MEMBERS

AFL members with Adelaide Football Club Support may upgrade to Gold membership. AFL Full Members must access a Grand Final ticket through the AFL Members’ allocation rather than the Club’s allocation if the Crows are participating. AFL Silver members who have upgraded to AFC Gold membership may access a ticket through the Club’s allocation.

Click here to learn more about Gold membership.

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Can I pay my membership over an instalment plan?

For no extra cost, spread your subscription across 10 monthly instalments, deducted once a month from a nominated credit card. To take advantage of the plan – select the ‘Instalments’ tab online or on your renewal form.

The instalment schedule will commence on 14 December 2014 and conclude 14 September 2014. The Club is unable to change the schedule date (14th day of each month). Please ensure you have sufficient funds in your account on this date to cover the instalment amount.

Members paying after 14 December 2013 will be required to pay the combined value of all instalments due prior to that date. 

INSTALMENT PLAN SCHEDULE

First payment
14 Dec 2013 or on receipt of renewal
Second payment
14 Jan 2013
Third payment
14 Feb 2014
Fourth payment
14 Mar  2014
Fifth payment
14 Apr 2014
Sixth payment
14 May 2014
Seventh payment
14 Jun  2014
Eighth payment
14 Jul 2014
Ninth payment
14 Aug 2014
Tenth payment
14 Sept 2014
 

The Adelaide Football Club may suspend or cancel your membership if on two consecutive occasions your drawing is dishonoured by your financial institution.

Please notify Member Services (08) 8440 6666 if there are any changes to your credit card information. 

AUTO RENEWAL

Members that elect to pay their subscription on the Easy Payment Plan will have their membership rolled-over annually via auto-renewal.  Advice will be sent to all members on the Easy Payment Plan prior to renewal. You can opt out of the payment plan and auto-renewal at any time (although all any outstanding payments must be made).

Click here to read full Easy Payment Plan terms and conditions. 

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Is membership available for those in wheelchairs?

Membership is available for those in wheelchairs and their carers. For further information please contact AFC Member Services on (08) 8440 6690.

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How do I find out more about Adelaide Oval?

If you are a prospective member, click here to visit the Club's dedicated Adelaide Oval mini-site for more information.

Existing members and ticket holders are advised to click below for specific venue infromation:

For further Adelaide Oval venue enquiries, please contact the Adelaide Oval Stadium Management Authority on (08) 8211 1100.

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When will I receive my membership card & members kit?

Click here to read up-to-date membership delivery information.

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Where can I find home and interstate ticketing information?

Click here to access member ticketing arrangements for Crows home matches at Adelaide Oval and here for interstate ticketing.

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Can I access Showdowns, Finals and the Pre-season competition?

AWAY SHOWDOWN

Adelaide Football season members have access rights to all 11 Adelaide Crows home games at Adelaide Oval in 2014. For an ‘away’ Showdown, members will be given priority to purchase tickets before the game is on-sale to the general public.

AFL FINALS

Members are required to purchase a ticket to AFL Finals, which are neutral events and managed by the AFL (including ticket prices and categories). All Adelaide Football Club members will be given a priority period in which they can purchase tickets before the general public (Finals weeks 1-3 only). Members’ regular reserved seats will not be available for finals and seating is sold on an automated ‘best available’ basis through the venue’s ticketing agent.

Please note that for all AFL finals, juniors aged 3 and over (as at 1/1/2014) must purchase a ticket for entry. Juniors who wish to qualify for finals priority must hold either, a junior 11 Game membership or Victorian membership. There are no junior tickets for the Grand Final however eligible junior members can access a concession priced ticket.

PRE-SEASON MATCHES

Membership does not include entry or reserved seat entitlements to the official pre-season competition (NAB Challenge).

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Can I put my season membership on hold?

Season membership holds will not be permitted for season 2014.

The Club will, although, consider applications to hold seats due to extenuating circumstances (e.g. in the event of health issues or extended travel due to work commitments).

These applications must be made in writing and contain attached documentation to support the application (letter from Doctor/specialist or employer). Any successful applications will incur a $125 on-hold fee.

All applications to hold will be subject to approval at the discretion of the Adelaide Football Club.

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Can I change my seats?

If you wish to change seats, applications must be made within the renewal period by completing an ‘Application to Move Seats’ form (available here). Please be aware there is currently very limited capacity for season 2014 - all seat moves are subject to availability.

 If you are unable to access the internet, please contact Member Services on (08) 8440 6690 who will post the appropriate form to you. All applications to move seating must be returned to the Club by the advised cut off date. Priority for specific seating will be given to applications received first.

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Can I share my season membership with friends and family?

Yes. Adelaide Football Club season (11-game) membership is fully transferable.

Simply hand-on your membership card to friends, family, clients, or anyone else, and ensure your seat is always full!

If the individual using the membership is not eligible for your membership's category (e.g. junior or concession) they will be required to pay an upgrade fee at the gate on match day.

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Can I change ownership of membership?

Change of ownership is permitted, however, notification must be provided in writing and signed by the existing member. The Club will not issue new renewal form(s) for change of ownership. Members are required to return the original renewal form(s) with the necessary name/details changed by hand, together with payment or attach a signed covering letter indicating the new member’s details. Once ownership has been transferred, all correspondence will then be sent to the new member.

Please note that once transferred, the existing member permanently relinquishes all rights to the membership. Transferral does not include status for length of membership. The renewal with the alterations or attachment MUST BE returned to the Member Services in the reply paid envelope provided.

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Can I get a replacement ticket if mine goes missing?

If you lose your membership card, Member Services can replace it for $15. Phone (08) 8440 6666 to arrange a replacement. If you misplace your membership card on match day, please visit the Member Services Office at Adelaide Oval (on Southern Plaza - see map).

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Who is considered eligible for junior and concession membership?

JUNIOR

Members must be under the age of 15 as at 1 January 2014 to be considered a junior member. Members that turn 15 before this date, will need to purchase a Concession or Adult membership. Please note that for all AFL finals, juniors aged 3 and over (as at 1/1/2014) must purchase a ticket for entry. Juniors who wish to qualify for finals priority must hold either, a Junior 11 game, Victorian or Interstate membership. There are no junior tickets for the Grand Final however eligible junior members can access a concession priced ticket.

YOUTH (General Admission membership only)

For the first time in 2014, ‘youth’ pricing has been introduced for the Club’s 11-game General Admission membership. The youth age range is strictly 15-17 as at 1 January, 2014. Youth pricing is only available for General Admission membership.

CONCESSION

Concession members are required to produce appropriate identification when attending games. These include:

  • Pension card (aged; single parent; disability)
  • Student card (full time only)
  • Veterans Affairs concession card

Concession is not available for unemployed or Seniors Card.


How do I confirm or update my membership contact information?

So the Crows can continue to be one of the most inclusive Clubs in Australia, please check that we have your current contact information on file. This includes an up-to-date email, mailing address and mobile phone number.

You can update your information online by clicking here or via your renewal form.

ONLINE

  • Click here
  • Enter your My Crows Account ID and password (as per your renewal form or membership emails)
  • Click 'Manage My Personal Details' (located in the 'Manage your Settings' box)

Experiencing difficulties logging on? Contact the Member Service Centre on (08) 8440 6690.

RENEWAL FORM

  • Manually make the necessary changes on your membership form.
  • Return to the form to Member Services with payment in the reply paid envelope provided.
 

Please be sure to check ALL information on the membership form and update any changes, particularly the number of years you have been a members, date of birth and full name.

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Where can I download the 2014 AFL Premiership Season Fixture?

Fixtures, player lists are available to download here.


Where can I download membership forms, maps and brochures?

Membership forms, seating maps and brochures are available to download online here.

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