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Terms and Conditions


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2015 Membership


All 2015 Adelaide Football Club Memberships are subject to the following terms and conditions.

Please note that the conditions which follow are the result of a number of factors. These include the needs of members and the Club itself (including the constitutional requirements) and legal compliance, where applicable.

1. Purchase of Membership

If you are successful in your Membership application, the Club will issue you a payment confirmation electronically within 5 business days. Your membership card and fulfilment package will be issued within 30 business days from payment. Members who join during the season will receive a membership card (or match entry ticket) prior to the next home game. The Club reserves its right not to accept any Membership application form in its absolute discretion.

2. Term of Membership

Subject to the following terms and conditions, your Club Membership will entitle you to the benefits of Club Membership from receipt of your Membership payment to 31 October 2015.

3. Membership Categories
 
There are twelve primary categories of membership covered by these terms and conditions. These terms and conditions also apply, where relevant, to all other AFC memberships (Crow Baby, Birthday Club, Pet).

3.1 Club Membership Categories and Entitlements

3.1.1 Reserved Seat Membership categories

Season Ticket (Silver)

Entitles the holder to attend eleven (11) AFC (minor round) matches, and provides a reserved seat at Adelaide Oval. Additional entitlements will vary from season to season, at the discretion of the Club. Silver Membership does carry voting rights. Click to view benefit listings on 19thman.com.au.

3.1.2 General Admission Membership categories

Essential Crows

Entitles the holder to attend up to eleven (11) AFC (minor round) matches, and provides access to 'open choice' seating within the Adelaide Oval Members Reserve (Western stand). This category is a general admission membership and is subject to capacity. The Adelaide Oval Stadium Management Authority (AOSMA) reserves the right to close the stadium gates regardless as to whether or not all members entitled to admission to the Members Reserve on a day, have gained admission to the Members Reserve, if in the opinion of an official of the AOSMA, the admission of further persons to the Members Reserve would or might endanger the safety of those persons who have already been admitted to the Members Reserve. Access to the Adelaide Oval Members Reserve is subject to AOSMA's Conditions of Entry, including dress code. Additional fees & charges may apply. Entry is subject to capacity & may not be guaranteed. Additional entitlements will vary from season to season, at the discretion of the Club. Essential Crows Membership does carry voting rights. Click here to view benefit listings on 19thman.com.au.

General Admission

Entitles the holder to general admission access for up to eleven (11) AFC (minor round) matches. You will however be required to upgrade your ticket through Ticketek to gain entry to the home Showdown (subject to availability and fees will apply). Members with general admission entry have access to limited general admission seating available in sections 524-527 from rows AA (subject to capacity and cannot be booked). Additionally, reserved seat upgrades can be booked in advance through Ticketek (subject to availability & fees will apply). Additional fees & charges may apply. Entry is subject to capacity & may not be guaranteed. Full entitlements will vary from season to season, at the discretion of the Club. General Admission Membership does carry voting rights. Click here to view benefit listings on 19thman.com.au.

Bronze

Entitles the holder to general admission access for up to three (3) AFC (minor round) matches of your choice in 2015. You will however be required to upgrade your ticket through Ticketek to gain entry to the home Showdown (subject to availability and fees will apply). Members with general admission entry have access to limited general admission seating available in sections 524-527 from rows AA (subject to capacity and cannot be booked). Additionally, reserved seat upgrades can be booked in advance through Ticketek (subject to availability & fees will apply). Bronze Membership does carry voting rights. Additional fees & charges may apply. Entry is subject to capacity & may not be guaranteed. Click here to view benefit listings on 19thman.com.au.

Bronze Adelaide Oval Wait List (Purchased after 1 August  2014)

Entitles the holder to one place on the 2015 Wait List for one season membership (subject to availability). If successful in an offer of season membership for 2015, money paid towards joining the wait list ($85 or $90 - Adult or $25 or $30 - Junior) will be deducted from the total cost of the season ticket for the season. If the Adelaide Football Club cannot offer you a season ticket for the 2015 season, money paid ($85 or $90 - Adult and $25 or $30 - Junior) will roll-over and automatically join you as a Bronze member for the 2015 season. Bronze membership entitles general admission entry for up to three AFC (minor round) matches of your choice in 2015. You will however be required to upgrade your ticket through Ticketek to gain entry to the home Showdown (subject to availability and fees will apply). Members with general admission entry have access to limited general admission seating available in sections 524-527 from rows AA (subject to capacity and cannot be booked). Additionally, reserved seat upgrades can be booked in advance through Ticketek (subject to availability and fees will apply). Additional fees & charges may apply. Entry is subject to capacity & may not be guaranteed. Bronze Membership does carry voting rights.

Additional fees and charges may apply to General Admission Memberships. Members’ access to matches is not guaranteed. Access is subject to capacity and the Club recommends that Members reserve a seat in order to guarantee entry, particularly at high demand matches. Access may be gained to designated, unreserved seating on a first-come, first served basis subject to availability and Members can upgrade to a reserved seat for an additional fee subject to availability. Ticket agencies may charge a booking fee which is to be covered by the Member.

3.1.3 Victorian & Interstate Membership categories

Victorian

Entitles the holder to attend AFC (minor round) away matches played at Melbourne venues (Etihad Stadium and the MCG) and does not include access to Simonds Stadium. Additional entitlements will vary from season to season, at the discretion of the Club. Click here to view benefit listings on 19thman.com.au. Victorian Membership does carry voting rights.

Victorian Home & Away

Entitles the holder to attend AFC (minor round) away matches played at Melbourne venues (Etihad Stadium and the MCG) and does not include access to Simonds Stadium plus additional games (up to a maximum of 11 in total) at the MCG, excludes ANZAC Day. Additional entitlements will vary from season to season, at the discretion of the Club. Click here to view benefit listings on 19thman.com.au. Victorian Membership does carry voting rights.

Interstate

Entitles the holder to access a free ticket to one (1) Crows away game in their home state (if scheduled). Members are required to book their free ticket online at 19thman.com.au. Interstate membership is not available to residents living in Victoria. Interstate Membership does not carry voting rights. Additional entitlements will vary from season to season, at the discretion of the Club. Click here to view benefit listings on 19thman.com.au. Interstate membership is only available to members who reside in ACT, NSW, NT, QLD, TAS & WA.

3.1.4 Non Access Membership categories

Boundary Line

Entitlements will vary from season to season, at the discretion of the Club. (Click here to view benefit listings on 19thman.com.au).

Gold / Captain’s Club (upgrade)

Gold and Captain's Club upgrades provide a Grand Final guarantee. Season Ticket, Essential Crows, Victorian and Interstate are the only categories of membership eligible for Gold and Captain's Club upgrades. Full upgrade entitlements will vary from season to season, at the discretion of the Club. Click here to view benefit listings on 19thman.com.au.

Global Crow

Prospective Global Crow members must have an international postal address to be eligible. Global Crow membership is not available to supporters that reside in Australia or New Zealand. AFL streaming access passes will not be sent to members that have an Australian or New Zealand address on their account. Entitlements will vary from season to season, at the discretion of the Club. Click here to view benefit listings on 19thman.com.au.

Crows Live

Crows LIVE membership is only available to supporters living in Australia or New Zealand (streaming will not work with an international IP address). AFL streaming access passes will only be sent to members that have an Australian or New Zealand address on their account. Entitlements will vary from season to season, at the discretion of the Club. Click here to view benefit listings on 19thman.com.au.

3.2 Membership Classifications and Concessions

3.2.1 Family

Family Memberships are available for two adults and two juniors or two adults and one junior (under the age of 14 as of 1 January 2015).

3.2.2 Junior

To be eligible for a Junior Membership, the applicant must be 5 years of age or more and 14 or under as at 1 January 2015. Juniors aged under 4 at 1 January 2015 are entitled to attend matches without a Club Membership, however they must not occupy a seat.

3.2.3 Student

Student concession is available to people studying full-time in 2015. Your Membership application/renewal form must be accompanied by a copy of your 2015 student card or a photocopy of a stamped, receipted 2015 enrolment form from your education institution. You must be able to present your student concession card at the gate on game day (if requested). Failure to present the card (if requested) will result in you paying a daily upgrade fee to an Adult ticket.

3.2.4 Pensioner

Pensioner concession is available to people holding a 2015 pensioner concession card issued by Centrelink, the Department of Health and Community Services, the Department of Community Services or the Department of Veteran Affairs. A Heath Care or Health Benefit card will not be accepted. Your Membership application/renewal form must be accompanied by a photocopy of your pension card. Pension cards must be valid for the duration of the 2015 football season. You must be able to present your concession card at the gate on game day (if requested). Failure to present the card (if requested) will result in you paying a daily upgrade fee to an Adult ticket.

3.3 Toyota AFL Finals Series entitlements

Each Member’s access to the Toyota AFL Finals Series matches will be determined in accordance with their respective membership category and corresponding entitlements. Please refer to the terms of your particular membership for further detail. The Club will communicate information relating to Members’ access to Toyota AFL Finals Series matches in late August should the Club be participating in the Toyota AFL Finals Series.

4. Transfer of Membership Cards

Club Members may transfer their membership (or tickets) to a family member of friend providing that family member of friend is at the equivalent level of entry. Concession and Junior Members who transfer their membership card to an adult, or Junior Members to a Concession, will be required to pay the daily upgrade at the ticket office on game day.

5. No Onselling

Club Membership cards and Club Reserve tickets may not, without the prior written consent of the Club, be onsold (including via on-line auction sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is onsold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Penalties apply (including cancellation of any offending member’s Club Membership without a refund).

6. AFL Member Upgrades

6.1 AFL Members may nominate a club of support and by doing so consent to the AFL providing their personal details to that club, so they may contact you, for example in relation to membership pack fulfilment and finals access. AFL Members who have nominated a club of support may purchase a club reserved seat membership upgrade.

7. Payment

Payment of your Club Membership fee may be made in one of two ways:

7.1 Full Payment: Your full Membership fee can be paid via any one of the following methods: VISA, MasterCard, BPay, Australia Post Billpay, Cheque, Cash or EFTPOS.

7.2 Payment Plan: Your Membership payments via a payment plan as follows:

7.2.1 Easy Pay payments will be deducted 6 or 10 equal instalments on the 14th of each month, beginning on 15 December 2014 (as 14 December 2014 falls on a weekend) via a nominated VISA or MasterCard only. If paying upfront on the payment plan, the full amount will be deducted on 15 December 2014 (as 14 December 2014 falls on a weekend).

7.2.2 By signing with the Easy Pay payment plan, you authorise the Club to arrange a debit of funds from your nominated credit card in amounts and at intervals as advised.

7.2.3 All members on the Easy Pay payment plan are automatically included into an Auto Renewal Agreement, facilitating automatic rollover of your memberships from year to year.

7.2.4 Members can only opt out of the Easy Pay payment plan at the conclusion of their last instalment and the first instalment for the following season by notifying the Club either in writing or via email to This email address is being protected from spambots. You need JavaScript enabled to view it. . All outstanding payments must be complete at time of opting out.

7.2.5 Members will be given at least 14 days’ notice in writing of changes in the new amount of their next season's membership and to the terms of the Easy Pay payment plan agreement.

7.2.6 The first instalment will be withdrawn on 15 December 2014 (as 14 December 2014 falls on a weekend), with further payments on the 14th of each following month (unless this falls on a weekend, then it will be the next business day). If any payment fails to transfer between institutions on the 14th, further attempts will be made to attempt to clear the fund transfer. Members will not be provided with reminders or invoices for their payment plan instalments.

7.2.7 Members applying for the Easy Pay payment plan after the first scheduled payment will have the number of required payments deducted to bring them up to date with the schedule and then subsequent payments at each specified date.

7.2.8 If your debit is returned or dishonoured by your financial institution, a letter will be sent requesting immediate payment. Any fees levied to you by your financial institution will be payable to you.

7.2.9 The Club may suspend or cancel your membership if, on two consecutive occasions, your drawing is dishonoured by your financial institution. We will notify you by letter if we suspend or cancel your Easy Pay payment plan arrangement.

7.2.10 It is your responsibility to ensure that: (a) the account details you have provided are correct, including notification should the expiry date change within the upfront, 6 or 10 month program; (b) you have sufficient clear funds available in the nominated account on the scheduled drawing date.

7.2.11 If your Membership is suspended or cancelled, you will not be able to gain access to any matches during the Premiership Season or the Toyota AFL Finals Series.

7.2.12 If you believe that a withdrawal has been initiated incorrectly, please contact Members Services on (08) 8440 6690. You will receive a full refund of the withdrawal amount if we cannot substantiate the reason for drawing.

8. GST and Levies

Except where expressly noted, all prices include GST and any applicable venue levy.

9. Refund Policy

As a general policy, Club Memberships are non-refundable. Requests for refunds may be made in writing and are at the sole discretion of the Club’s Membership Manager.

10. Cancellation Policy

The Club reserves its right to cancel a member’s Club Membership without a refund where that member is deemed by the Club to have breached these terms and conditions (including where that member attempts to transfer or sell their Club Membership and/or associated benefits).

11. Club Member Code of Conduct

While barracking and supporting your club is a vital part of the game, offensive or aggressive behaviour (including yelling and swearing when dealing with Club staff, agents or AFL or other event staff) will not be tolerated. Club Members who consume alcohol on a match day are to do so responsibly. Drunkenness will not be tolerated. Club Members who breach the behaviour code of conduct may face penalties including cancellation of Membership without refund. The Club endorses the AFL’s stance on vilification and has a zero-tolerance for members or supporters that abuse the opposition, opposition supporters, or umpires on grounds of race, religion, gender and sexuality.

12. Variation to Club Membership Terms and Conditions

The Club may from time to time where reasonably necessary vary the terms and conditions of Club Membership. The Club will communicate any change to its membership terms and conditions via the Club website or email. Members will have no claim against the Club by reason of any change made to the terms and conditions of Club Membership.

13. General Stadium Rules

Club Members must adhere to all rules and restrictions imposed by the venues attended by the Club Member. All venues are smoke-free. Patrons are not permitted to bring alcohol into any venue and must adhere to strict restrictions placed on alcohol consumption in designated areas at all venues. Umbrellas are not permitted to be opened anywhere within viewing areas at any time on match day.

14. Lost or Stolen Memberships Cards

Membership cards remain the property of the Club. If a Club Membership card is lost or stolen, please contact the Club’s Membership Services Centre on (08) 8440 6690 and the Club will then issue a replacement Membership card subject to receipt of the $15 replacement card fee (as advised by the Club).

15. Voting Rights

Club Members who have access to no less than three (3) home or away matches per year may be eligible to vote in the Adelaide Football Club Annual General Meeting and/or participate in Member Elected Board Position elections. Eligibility criteria and voting conditions are available at afc.com.au.

16. Members’ Privacy

All personal information will be used, and may be disclosed, by the Club (including for promotional and marketing purposes) in accordance with the AFL and AFL Club Privacy Policy available at www.afl.com.au/privacy. By providing your personal information you agree to such use and disclosure by the Club and confirm you have read and agree to be bound by the AFL and AFL Club Privacy Policy.

17. Telephone and Internet Renewals

Members may renew their Club Membership over the telephone, online at 19thman.com.au, by BPAY or at Australia Post. By renewing over the telephone, online, by BPAY or at Australia Post, you accept these terms and conditions of Club Membership (as amended from time to time by the Club).

18. Further Information

If you require further information in relation to these terms and conditions, please visit www.19thman.com.au/terms-conditions or call Members Services on (08) 8440 6690.

 

2015 Adelaide Oval Seat Return Program


  • Season seat return is only available for Reserved Seat memberships paid for by the member. Essential Crows and Essential Crows Reserved Seat members will be unable to use the seat return program. In addition, corporate customers are not eligible to use the seat return program.
  • Once seats are returned for resale they cannot be returned back to the member for that particular game.
  • Once seats are returned the membership barcode will be retired for the relevant game and the membership card cannot be used for either entry into the venue or access to seating.
  • Returned seats will be released in accordance with public demand for tickets in specific seat categories. There is no guarantee that your seat will be resold if returned for resale.
  • For seats that are returned and sold, the cash back return will be determined by the season seat fee paid by the member. Each game will be valued according to the cash back table below.

  Category 1 Category 2 Category 3 Category 4 Category 5 Category 6
Adult $25.00 $25.00 $20.00 $20.00 $15.00 $15.00
Concession $20.00 $20.00 $15.00 $15.00 $10.00 $10.00
Junior $15.00 $15.00 $10.00 $10.00 $10.00 $10.00

  • Members will be notified via email approximately 7 days after the match to advise whether or not their seat has sold.
  • Cash back is not issued to members if the seat is not resold.
  • Payment of any proceeds from the resale will be by bank deposit only with the member to provide banking details at time of returning seat for resale. If bank details are not provided prior to the sale of the ticket, the member will not receive a cash back return. In addition, if bank account details are not entered correctly during the seat return process, the Club will be unable to issue cash back.
  • Seats need to be returned no later than 2 days prior to game day. For example, for a match being held on Saturday, seat return will close on Thursday COB. For a match being held on Friday, seat return will close on Wednesday COB.
  • These terms and conditions are subject to change at any given time.

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